This Privacy Statement explains how CompareBear Limited (we, us, our) handles your personal information when you visit comparebear.co.nz and access any of the information and services we provide. It outlines how we collect, use, store and share personal information, as well as your rights to access and correct the personal information we hold about you.

Key things to note:

• We collect and use personal information like your contact details to provide some of our free price comparison services, to give you access to various deals and to share your contact details with our trusted partners so they can contact you to discuss your broadband, energy and other needs
• You don’t have to give us your personal information, but if you don’t you won’t be able to access the broadband, energy and personal finance comparison results.
• You have the right to access and request corrections of the personal information we hold about you by contacting us at [email protected]

What personal information do we collect?

We may collect the following personal information when you visit our website, use our services or otherwise interact with us:

• your address, name, email address and phone number
• information you provide when using our website and services, which may include information our business partners need to discuss your broadband, energy and other needs and to provide you with their offers
• your date of birth and driver’s licence number in certain circumstances for identity verification purposes
• communications with us or our agents
• website activity, including through the use of cookies (see below)
• your credit card details, which we may need to collect over the phone but noting we do not record or store this information
• any other information you choose to provide us

What happens if you don’t give us your information?

You don’t have to provide us with the personal information we request. But if you don’t, we may not be able to make certain sections of the website or our services available to you. For example, you will not be able to access our broadband and power comparison services if you don’t enter your name and contact details.

Why do we collect your personal information and how do we use it?

We collect your personal information:

• to provide you with our free price comparison services
• to provide you with access to broadband, energy, mobile, car and personal finance, TV and other deals
• to share it with our trusted partners so they can contact you to discuss your broadband, energy and other needs
• to market our, and our trusted partners’, services and products to you, including contacting you electronically (e.g. by text or email) and by phone to communicate with you
• to target or customise our marketing and advertising
• to improve the services and products that we provide to you
• for any other purpose authorised by you or law

Who do we collect your personal information from?

We collect your personal information:

• directly from you when you provide your personal information to us, including via the glimp.co.nz website and any related service, through any contact with us (e.g. telephone call or email), or when you use our services
• from third parties where you have authorised this or the information is publicly available.

Who do we share your personal information with?

We may share your personal information:

• with our trusted partners so they can contact you to discuss your broadband, energy and other needs
• with other brands within our group
• with service providers that help us run our website and business (e.g. IT providers)
• in relation to the proposed purchase or acquisition of our business or assets
• where required by law
• where you have authorised is to do so.

Some of our business partners and service providers are located overseas. We only disclose your personal information to an entity located outside New Zealand where we reasonably believe they are subject to privacy laws or are required to protect that information in a way that provides comparable safeguards to those in the Privacy Act.

How do we protect your personal information?

We take reasonable steps to keep your personal information safe from loss, unauthorised activity or other misuse, in accordance with the requirements of the Privacy Act. We only keep personal information for as long as we need it to continue to provide you our website and services or as required by law.

Links to other websites

While our website includes links to other websites, we have no control over those websites or the personal information they collect. If you follow a link to another website, please carefully review their privacy statement to understand how your personal information will be handled.

Cookies

We use cookies and similar technologies to help us understand how you access and use our website and services. That information enables us to improve the way our website works and to personalise both the website and any advertising so it is more relevant and applicable to your interests. You can disable cookies by changing the settings on your browser, although that may mean you can’t use all of the features of our website.

Your rights

You have the right to access the personal information we hold about you and request corrections to any incorrect or incomplete information. Before disclosing any personal information to you, we will need to verify your identity to make sure we are disclosing to the right person.

Please email us at [email protected] nzif you want to access or correct the personal information we hold about you. We may charge you our reasonable costs of providing copies of or correcting that information.

If you have any queries about how we handle your personal information any other privacy-related concerns, please email us at [email protected] nzor write to us at 7 Thornycroft Avenue, Epuni, Lower Hutt, Wellington, 5011.If we’re not able to resolve your privacy concerns to your satisfaction, you can refer the matter to the Office of the Privacy Commissioner. See www.privacy.org.nz for more information.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to privacy laws or our operations by publishing a revised statement onto Comparebear.co.nz The changes will apply from the date that we publish the revised statement.